Direct Ferries Verification can help ensure real people write reviews about real companies. Haven't found an answer to your question? Location is not clear? Follow the Ground Transport signs and directions in your app to get to the location. Andrew Arthur Allen Sr. Grandchildren - prettify-shop.de We remain at your disposal. Direct ferries is refusing a refund even though we are in lock-down. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Verification can help ensure real people write reviews about real companies. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. We are both english and always lived in England Direct Ferries have no phone available to discuss. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. We must get on line 48 hours before ferry date to get our tickets. Ferry It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. I tried to amend my booking several times. Please don't hesitate to contact us, if you have any queries. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Thank you for booking with Direct Ferries. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) They said they would check it out. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Don't really get your point. Dear Donal, Many thanks for your review! With our quick and simple ferry finder tool, finding a Thank you for booking with Direct Ferries. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. No refund will be given. Compare prices, times and shipping companies for your ferry using our price search. more. How can this even be possible. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. DIRECT FERRIES For contact details visit our. It was actually in USA dollars so my trip cost 1200 which is extortionate! They never respond to mails and have no phone number. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. If the system detects something that potentially contradicts our. Due to data protection laws were not able to process cancellation requests by email. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Contact Dear Julliete, Many thanks for your feedback! useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Ferryhopper has its own terms of use, which you can read here. Googled other phone numbers - all disconnected. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Kind regards, Maya from Direct Ferries. We can see that your complaint has been already handled and declined as there was no error from our side. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. This is the version of our website addressed to speakers of English in United Kingdom. Refunds | WSDOT - Washington State Department of Please note: prices rise as space becomes less available. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Ferries Can I cancel and get a refund? Our team checks each review posted on the site disputed by our community as not meeting our. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. The reservation is only related to We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Wikipedia If you make a mistake when booking online, you can cancel your booking at no cost Unhelpful Customer Service not prepared to engage or help with simple requests. The process also differs if you have already checked in online and got your boarding card. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. ferry is delayed or cancelled Dear customer, Many thanks for your review! This website uses cookies to help us process your bookings as well as customise and improve your experience. Kind regards, Maya from Direct Ferries. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. However it took 5 weeks, dozens of emails for you to confirm the agreement. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. If youre booking a ferry with Brittany Ferries go direct! Please don't hesitate to contact us, if you have any queries. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. . On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. You have been added to the directferries.co.uk mailing list. Needed to change tickets. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. They will look after you - Direct Ferries arent interested! Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). What if I don't know the plate number of my rental car? Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Just as a point we had terrible problems with A ferry and will never use them again. I have bought it carefully, I have checked my email, spam etc. Why do they bother with Direct Ferries? Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. They dont reply to your emails or help you! If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. not great. We did so with Britanny Ferries. I have travelled many times ever since my first positive booking experience. According to Desaru Coasts website, therell also be a bus station coming soon. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. ferry You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Revenue impacts the experiences featured on this page. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. pack jumper cables, ice scraper, warm clothing, snacks and water. If you make an amendment request through My Account the amendment fee is only 10/10. Dear customer, Many thanks for your feedback! Ferry WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Please use the contact form on our website to request a ticket change. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebIf you decide that you do not wish to keep the building. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Here's a list of resources you can use to check your refund status in This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Editor, Marcus Herbert. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. It's a workaround but WAY cheaper than cabs. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Direct Ferries Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. I made reservations We use dedicated people and clever technology to safeguard our platform. WebScore: 4.3/5 (13 votes) . WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. These vermin are interested only in your money - not servicing customers. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the three hours for a journey of between eight and 24 hours. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Direct Ferries are trying it on, (with your money). However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. We are easy to contact through our contact form on our website. saved me almost 50% of the amount I have recently been having to pay for this journey. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Do not use these guys EVER. Thank you for booking with Direct Ferries. Will not book with them again. We also ensure all reviews are published without moderation. Please send any questions or comments to: help@poferries.com You can amend your booking online if you have an account with us. When cancelling via phone or email the cancellation fee is 30/35. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. However, if you are traveling internationally, you may not be allowed to board the ferry. Please note that we can be contacted through our contact form on our website. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Estimated growth return on investment of at least 8%. My experience of using Direct Ferries was a good job, very well done. I had the same problem with P&O and vouchers. UNITED KINGDOM. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line He arives at the harber of huelva today and they say to him that the boat is fullly booked ? The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. 99% of travellers recommend this experience. I immediately tried to cancel but of course they are refusing to allow that. Find out when we're open and how to contact us. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WSF is the largest operating public ferry system in the US! Please note: prices rise as space becomes less available. I could find no way to contact other than amendment. Get your BatamFast tickets to Desaru. Please do not hesitate to send us a message or give us a call. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Kind regards, Maya from Direct Ferries. ***. Our customer support team will be happy to help. How we will print them is our big mystery, maybe they will work from a phone. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Less than 24-hours or failure to show for travel. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. How do we get a confirmation? Rsw Airport Uber PickupAirports now have specified pick-up All the information you need on ticket changes, cancellations and refunds is here. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Dear customer, Many thanks for your review! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. The ticket included passage for myself, my dog and a small car. What attractions are near Direct Ferries? Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Thank you for booking with Direct Ferries. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! NEVER we got any mail of you. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. However I didn't receive a confirmation email. Some of the add-ons on this site are powered by. Washington State Ferries. Direct Ferries - Can I get a Refund? MoneySavingExpert Forum Appalling customer service. Kind regards, Maya from Direct Ferries. Ferry booking | Compare ferry prices & timetables - Direct Ferries My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. My original booking included the ability to change my booking. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE We also ensure all reviews are published without moderation. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. How to get in touch with us If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Incredibly unhelpful. Dear Stewart, Thank you for contacting us. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. The most USELESS COMPANY EVER!!!! There was a mistake on your site, and you cannot admit it. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Reviewed 18 September 2020 via mobile. Buying a ticket was easy but now to see how the experience on board will be in a few months! How long does it take for the refund to appear in my bank account? We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding.