In this Privacy Policy, "personal data" means any information about an individual whose identity is apparent or can be ascertained, directly or indirectly. Completing a profile or uploading goals to the Sites. A right of access:You have the right to request access to, or a copy of, the personal data we process about you. Our third party partners currently include: Facebook: Joint Controller: https://www.facebook.com/about/privacy, Rakuten: Independent Controller: https://go.rakutenadvertising.com/hubfs/Website-Privacy-Policy-English.pdf, Teads: Joint Controller: https://www.teads.com/privacy-policy/, Criteo: Joint Controller: https://www.criteo.com/privacy/. Download 2019 Annual Report Document. Shop our Must Haves for, lululemon athletica, 30 Rupert Street Collingwood 3066 Australia. Back to Lookup Continue to Step 2 Performance Return Request Form Performance Return Request 1 Contact Details 2 Product Details First, provide us with your contact information so we can be in touch with next steps. This means that we provide you with information in this privacy policy, but you should contact of the relevant third party if you want to exercise your data protection rights relating to the data that has been shared. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, lululemon may also keep personal data as required, after an account is closed or is no longer necessary to provide services. Any submissions that you may post to any publicly available blogs or other publicly available features of the Sites and Services are not confidential and may be viewed by other users of the Sites and Services. You can buy whatever you want with it. Discover lightweight, comfortable bottoms designed for every environment. Personal data may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitisation or financing involving lululemon. Download 2021 Annual Report Document. lululemon will respond to your requests to access or correct personal information in a reasonable time. Online purchases may be returned to any lululemon store with the original receipt. What items are final sale? To contact you and to respond to any communications that you may have had with us; Can I receive a UPS label for a Fast Track Refund? Our gift cards are good to use in store or online; they also never expire or depreciate and are final sale. Note: Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masksand gift cards. You understand that any messages or information you send to our websites may be read or intercepted by others. Further information, including how the third party enables you to exercise your data protection rights, and subsequently processes your information, can be found in that third partys privacy policy. We've got your back, and have a few options to make sure you can still return your gear. Lululemon gives you 30 days to exchange your product for another product. Upon your written request, subject to certain exceptions provided by law, lululemon will inform you of the existence, use and disclosure of your personal information and give you access to that information. If you purchase a product during this period, you will have until 23 January 2023 to return the product. If your Like New product doesnt meet your expectations in any way, you can return it onlinewithin 30days. This includes information you may provide when you request additional information about lululemons products and services or sign up to receive lululemons e-mail newsletters or coupons. We also may use other analytic means to evaluate our Services. Once the return is processed, you can choose to get a store credit or a refund to the original method of payment. Swimwear must be returned with hygienic liner intact. While in another jurisdiction for processing, your personal data may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction. Keep in mind, exchanges can only be completed in store and not online with our GEC. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. Full-time Lululemon employees get a 60% employee discount. To troubleshoot problems with the Sites and Services; - Returns must be made within 30 days from the delivery date, - All merchandise must be unwashed and unworn with the original hangtags attached, - Proof of payment must accompany the return. You can find your nearest store here. From here, please select your return shipping label. We are unable to facilitate exchanges through our online store. For more information, head to the Like New FAQ. We share personal data with third parties that perform services for us, including customer support, web hosting, information technology, payment processing, product fulfilment, fraud control, direct mail and email distribution, contest, event, sweepstakes and promotion administration, and analytics services. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. lululemon may use such information to offer you recommendations for products and services that are relevant to your interests. A place for all things lululemon (reviews, discussion, questions, finds! Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. New to lululemon? During the period starting on 31 October 2022 and ending 24 December 2022 we have extended the time you have to return most products if you change your mind. All returned items, except for shoes, must be unworn. No results found. Click the button below to start your return or visit my account, A pre-paid shipping label and a return receipt will be generated for you to download and will also be emailed to you directly, Print the shipping label and return receipt, Place your item(s) and the return receipt in the reusable shipping bag or box, Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible, Drop off at nearest UPS Drop off location. For more details, check out our return policy. A New Zealand Post pre-paid shipping label and a Return Receipt will be generated for you to download, and will also be emailed to you directly, 5. You're all signed up! Returns are free and can be done in person or by mail. Return Request Form Template. The mobile application may use the geo-location features of that application (GPS or network-based) to support your use of location-based tools such as locating classes, teachers and studios near you. You are responsible for return shipping costs. Sign up for lululemon updates now and receive a special surprise. You further represent and warrant that you have the right to share and transfer Your Contacts with lululemon and that lululemons use of Your Contacts for the purpose provided in this paragraph does not violate the rights of any third party. If this is not the case, or you would like to process a quality return outside this period, please head into store or contact ourGEC to process your return. Our technical gear is designed to keep you comfortable and confident during all your sweaty pursuits. The specific purposes for which we process your personal data are set out below: To administer your online account and profile (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our website); To provide products and services to you, which includes processing payments, sending notifications related to your purchases, and processing exchanges and returns (the legal basis for this processing is the performance of the purchase agreement between you and lululemon); To conduct or administer events, contests, prize draws, sweepstakes or other promotions in which you have participated (the legal basis for this processing is the performance of the agreement between you and lululemon related to such contest, prize draw, sweepstakes or other promotion); To respond to any communications from you, including to troubleshoot problems with our websites (the legal basis for this processing is our legitimate interest in providing you with a functional website); To analyse your use of and customise your experience on our websites (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our websites); To develop and manage lululemon's business and operations (the legal basis for this processing is our legitimate interest in understanding shopping behaviour, improving our selection of products and services, and exploring ways to develop and enhance our business); To measure your social media engagement with our brand (the legal basis for this processing is our legitimate interest in understanding the efficacy of our marketing strategies); To detect, investigate and prevent fraudulent transactions, error, negligence, breach of contract, and other illegal activities and protect against harm to the rights, property or safety of lululemon and our users, customers, employees or the public, including by using video surveillance systems (the legal basis for this processing is our legitimate interest in preventing fraud, error, negligence, contractual breach and other illegal activities and protecting and securing our premises,customers, employees and the public); To comply with our legal obligations, including our tax obligations, those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions (the legal basis for this processing is compliance with our legal obligations under laws in the EEA and Switzerland related to, for instance, taxation, money-laundering and terrorism financing and consumer protection law); To offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is our legitimate interest in providing information about products and services that may be of interest to you, unless applicable law requires us to obtain your consent, in which case we will do so). Press question mark to learn the rest of the keyboard shortcuts To develop and manage lululemon's business and operations; Your order number is a 10-digit number that includes UK in the reference. i bought my first pair of lululemon leggings (wunder under) about a year ago, and i got a size 6 under the recommendation of an employee (thought it was strange because i normally wear a size 2-4 in pants). lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL, and our corporate affiliates and subsidiaries, including lululemon athletica inc., lululemon UK ltd.lululemon usa inc. and lululemon athletica canada inc. (collectively, "lululemon," "we," or "us") are the data controllers for the personal data we process about you. We share personal data with third parties when we have your consent to do so. If youre looking to ship to somewhere else, please choose your country. A right to object to processing:You have the right to request that we stop processing personal data about you. If you bought your gear on one of our North American lululemon websites, you can take it back to any North American lululemon store. It does not cover normal wear and tear, and is not a lifetime warranty. Participating or responding to consumer survey or requests for consumers opinions, concerns, and preferences regarding lululemons products and services. In the event that lululemon is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving lululemon, you consent to your personal information and any other information lululemon may have collected being transferred to another party in connection with such transaction. This Privacy Policy applies to information collected from you by lululemon via this website and other websites operated or provided by lululemon, includingwww.lululemon.com,www.lululemon.ca,www.lululemon.com.au,www.lululemon.com.hk,www.lululemon.co.nzand various subdomains (collectively, the Sites); our retail stores (the Stores); our Guest Education Centre (the GEC); and our mobile applications, as well as any other applications or services that display this policy (collectively, the Services), and other places where or means by which we may collect personal information. lululemon will only use surveillance cameras in a non-covert manner and in spaces that are accessible to the public (for example, at the entrance of our Store) or semi-accessible to the public (for example, inside our Store but not including private spaces such as bathrooms or changing rooms). Product must be unworn and unwashed, with the hang tags attached, and accompanied by proof of purchase. Saturday. If you do this, you can make returns without your actual receipt. Our freshest gear. Please see our change-of-mind policy for all information. If a quality issue occurs with your shoes within our 30-day trial period, we'd be happy to set up a return on your original method of payment. Online Returns. We collect personal data from you in connection with your access to and use of our websites, your in-store or online purchases of our products or services, or if you provide us with personal data through other channels or media, such as social media or an event registration service.In particular, we collect personal data directly from you in connection with the following activities: Registering for an account or filling in forms on our websites or in our stores (this includes information you provide when you request additional information, in writing or verbally, about our products or services or sign up to receive our e-mail newsletters, marketing messages or coupons); Completing a profile or uploading goals to our websites; Interacting with us on social media, such as by tagging us and/or our products, or permitting us to follow your social media profile; Purchasing any product or service from us;Providing design or product feedback or making other submissions to us; Requesting information or assistance from us, including correspondence with our customer service team and through social media; Participating in or responding to surveys or requests for opinions, feedback and preferences regarding our products and services; Participating in or registering for events, consumer contests, sweepstakes and other promotions; Using other features of our websites that may be offered from time to time, which may require such information in order to utilise the feature. lululemon uses automated devices and applications provided by third parties, such as Google Analytics (including Google Analytics Demographics and Interest Report), Adobe Analytics, Adobe Target and Bazaarvoice, to evaluate usage of our Sites and Services. Be sure to add product information carefully. You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email. At first glance, the Lululemon return policy is pretty straightforward. Welcome to lululemon. The whole process takes so much longer than before - what happened to if it aint broke dont fix it!? It can only be read by the server that sent it to you. Please follow our returns instructions if you wish to return an item(s) from your order. However, lululemon will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for lululemons business purposes. Return Policy & Refunds | lululemon NZ New to lululemon? When you visit one of our Stores, lululemon may be using surveillance cameras which may capture images of you. Grab the template from our online gallery, customize it with your specific information using our form builder, and publish it on your website.It takes minutes to set it up; no coding is needed! Can I return swimwear? We only share with service providers the personal data that they need to perform services for us. For this, you'll need to login into your Lululemons account and put up a return request. Some of our third-party advertising partners act either as joint controllers of your personal data along with lululemon or as independent data controllers, and thus will handle shared data under the terms of their own privacy policies. (1) purchased at lululemon stores in the Locations set forth above, along with the original receipt, (2) returned within 30 days of the original purchase date, and. Performance: Listening to Learn We'll never be done listening to athletes and yogis like you; since 1998, you've been helping us create gear that seriously performs in sweaty situations. Customers wishing to receive a refund to their original form of payment or who are returning more than three items are advised to begin their returns on Lululemon's online returns portal. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). 87 reviews of lululemon athletica "Move over - the godmother of women's athletic apparel has landed in Austin . HOW DO EXCHANGES WORK IF I BOUGHT MY ORDER IN ONE COUNTRY AND I AM RETURNING IT IN ANOTHER COUNTRY? If, at any time, you prefer not to receive further email communications from lululemon (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by lululemon. Press enquiries: If you have any questions for our public relations team, please email us at media@lululemon.com. We share personal data with our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemons business or operations. Note:We are unable to process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. For the reasons set forth in this Privacy Policy, the personal data that we collect may be transferred to and stored or otherwise processed by our holding company, corporate affiliates, subsidiaries, and service providers outside of the UK, Switzerland and the EEA, including (but not limited to) in the United States, Canada or Australia. Attention: Privacy Officer We collect the following types of personal data in connection with the activities described above: your name, username, password, e-mail address, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, goals, and any other personal data that you choose to include in your profile or in other communications with us. Members can make in-store exchanges or return to gift card on sale items JOIN LULULEMON MEMBERSHIP NOW. Send us an email, call our Guest Education Centre, or drop in to one of our stores. To delete, disable and opt-out of cookies used by Bazaarvoice, please go to the opt-out section of theBazaarvoice PrivacyPolicy. lululemon may also offer customers the ability to make purchases through mobile applications operated by our in-store educators. Took about a month from start to finish. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted. Return Policies. Those wishing to opt out of Google Analytics data collection should use theGoogle Analytics Opt-out Browser Add-on. Place your item(s) in the reusable shipping bag or box. Send us an email at GEC@LULULEMON.COMwell need your order ID, full name, email address, country of residence, and the item(s) you're looking to return. Just fill it out again 10 Playonxx34 1 yr. ago They used to not take forever. Once your parcel has been scanned by New Zealand Post, you can track your return via the link in your return confirmation email.