In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. Since introducing My Account, improving our website and introducing a more efficient service, we have found that, over the past 18 months, phone calls have reduced by 21% and the number of people visiting Access Croydon has dropped by approximately 30%. This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. Croydon's opposition aims to block 15% council tax rise | Local Government Chronicle (LGC) EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG We use cookies to personalize and improve your experience on our site. One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. More information can be found on Croydon Councils website here. A Croydon PCN number starts with 'CR' , followed by 8 digits/letters (eg. The council appears to be using the energy rebate as an excuse for a massive data-scraping exercise. This includes those who receive Council Tax support., Hi Dear Sir or madam. Births, deaths, marriages and citizenship, comment or object to a planning application. Media resources & contact; Croydon Observatory; Home-Newsroom 2022-01-08T12 . Further details will be. Find out about the changes to Council Tax support, Apply for a refund if you overpaid Council Tax, Births, deaths, marriages and citizenship. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. 4. Sometimes we may call or text you. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. As with the covid business grants, theres a strong suspicion that the cash-strapped council might be hanging on to the government cash for as long as it can. Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. Fastest way to get help is online. Births, deaths, marriages and citizenship, extend your payments over 12 months instead of the usual 10, be automatically entered into the Direct Debit prize draw to win your council tax being paid for ayear. This appears to contradict Croydon Council's claim, "The majority of payments have now been completed.". You could make it easier for the council to contact you by completing an application for an online account. Do not close this page if you would like to continue. NEW Help improve this site by but alas it refused to accept my password when setting it up EVEN though I followed the instructions on what the password should contain. For queries . The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. Gove's funding increases have come too late to save Croydon. How to do a rebate of any kind by a method that will not cost too much administratively? Hide, Send feedback directly to the content team using our website feedback form. In November 2022, Croydon council admitted it couldn't balance its budget for 2023/24 and was forced to issue a Section 114 notice. Thurrock and Slough councils have also declared bankruptcy, and Thurrock council has asked the government for a 636m bailout alongside the tax hike. And theres grumbling disquiet that perhaps the councils account of having made the majority of payments, and the number of residents who have yet to receive the rebate do not really tally. The BBC is not responsible for the content of external sites. Read about our approach to external linking. To set up a Direct Debit, complete a council tax Direct Debit instructionform. 6. We are committed to making our website accessible to all visitors. The council will never call you and ask you to give them your bank details over the phone or by text. var pd_tags = new Array;pd_tags["11130094-src"]="poll-oembed-simple"; And let the new elected Mayor, Jason Perry, know what you think by emailing him here: Mayor@croydon.gov.uk or by phoning 020 3253 2017. Croydon Council Tax team A Penalty Charge Number must be entered. We consider those on the lowest income to be residents who get Council Tax Support (a benefit based on the level of household income). Let us know if your circumstances change, including yourincome, where you live, who is living in your home and if someone has passed away. Executive Mayor Jason Perry has so far done nothing to extend the opening hours of the councils contact centre phone lines. Residents will need their property reference number located on the top right of their Council Tax bill, contact details, National Insurance number, bank account number and sort code., The council states that, Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.. 0.1 England and Wales. For queries about your Council Tax or business rates bills contact your local council. We will continue to take Debit Debits until you tell us otherwise. Message us Use our form to send us a message about our services. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. 5. and how to view your payment schedules online. 08 February 2023. Visit the government's website for more information about support for energy bills and the cost of living. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! 150 will also be paid to residents living in emergency accommodation whose heating charges are included in their rent and were ineligible for a payment from the core scheme because they werent liable to pay council tax these payments will be made by the end of November 2022 and will be credited to the residents rent accounts. To help us improve GOV.UK, wed like to know more about your visit today. However, on the second presentation, opposition parties would need a two-thirds majority to make amendments. This may take two months for those that pay less than 150 but the credit will show as that months entry. Croydon's finances have been mismanaged by both main parties over a number of years, and it's not fair to ask residents to pay for a mess that is not of their making during a cost-of-living crisis. Probably as worrying as the councils two-month delay in getting any kind of announcement out to Council Tax-payers is this line in their press release: Residents who already pay their Council Tax by direct debit and have not received payment are encouraged to also get in touch via the online form.. Due to this, we will respond to your enquiry within 4 weeks. These should only be provided via the online form on the councils website., Tangled website: it was impossible to report missed bin collections on the council website earlier this week. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts, the council says. Show giving feedback Ah that is unless you I then contacted the e-mail address for these clowns Croyctax@croydon.gov.uk & had the following reply. By Kwame Boakye. Are Marie Antionette and forgot to pay the baker This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the . or post a comment below. If you are emailing us with your change of date then include your name, account number and preferred date. The councils online form should take around 10 minutes to complete. Are unable to get over those pesky Rachmanistic behaviours We have received an email to say that our application for the 150 Energy Rebate has been granted. 2. Following the Council meeting on Wednesday night I have received a . She said: I will be voting against the 15% rise in council tax. Government approves council tax rises of 15% at Croydon and 10% at Thurrock and Slough - in spite of, and because of, their financial mismanagement. Hide, Send feedback directly to the content team using our website feedback form. The council says it has been processing rebates for residents who pay by direct debit since the beginning of April, paying out over 7.3million. We are experiencing high volumes of customer contact. If you did not receive an energy rebate payment, our discretionary payment will be made directly to your Council Tax account. The challenge to be trusted to do the big, bold, brave things, 14 February 2023
More details on eligibility can be found on the councils website. We are committed to making our website . The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over 7.3m. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Accessibility. The magic wand that an elected Mayor was supposed to wave and put right all that is wrong with Croydon might take a little longer to cast its spell, judging by the on-going struggles of the cash-strapped councils officials to do their jobs whether running the contact centre, getting peoples rubbish collected or even handing out free money. check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. You can get information on their website. You have accepted additional cookies.